Product Care & Transport

Henchman Ladders are designed to provide reliable, long-lasting use when handled, stored and transported correctly.

Transporting Your Henchman Ladder

To help protect your Henchman Ladder during transport, always secure it appropriately to your roof rack, ute or vehicle.

Position straps over the main side rails, the thicker ladder frame, rather than over the thinner supporting struts or rungs. Securing the ladder around the main frame helps reduce the risk of damage during transport.

We recommend using occy straps, as they provide secure restraint while reducing the risk of over-tightening.

Always check that the ladder is securely fastened before travelling and ensure it is transported in accordance with applicable road rules and load-restraint requirements.

Storage & General Care

To help keep your ladder in good condition:

• Store it in a dry, secure location when not in use.
• Avoid prolonged exposure to harsh weather where possible.
• Regularly check the ladder for signs of damage, wear or loose components.
• Keep moving and adjustable parts clean and free from dirt and debris.
• Do not modify the ladder or use it outside its intended purpose.
  

Faults or Product Issues

If you believe your ladder has a fault or manufacturing issue, please contact us with your proof of purchase, a description of the issue and photos where applicable.

Your rights under the Australian Consumer Law continue to apply.